Frequently Asked Questions
Everything you need to know about Esmi Skin Minerals products, shipping, and skin health.
Are Esmi Skin Minerals products vegan and cruelty-free?
Yes, we are proudly 100% cruelty-free and the majority of our range is vegan-friendly. We do not test on animals and ensure our ingredients are ethically sourced to provide the highest quality skin nutrition.
How do I know which products are right for my skin type?
We offer a complimentary Skin Quiz on our website to help identify your skin profile. Additionally, you can chat with our Skin Service Team for a personalized consultation tailored to your specific concerns, whether it's acne, aging, or sensitivity.
What is your shipping policy and how long does delivery take?
We offer standard and express shipping worldwide. Orders are typically processed within 24-48 hours. Domestic delivery usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return a product if it doesn't suit my skin?
We offer a 30-day return policy for unopened and unused products. If you experience a reaction to a product, please contact our support team within 14 days of receipt with photos so we can assist you with our Skin Satisfaction Guarantee.
Are your products safe to use during pregnancy and breastfeeding?
Most Esmi products are safe for use during pregnancy; however, we always recommend consulting with your healthcare professional. We suggest avoiding high concentrations of Vitamin A (Retinol) during this time and checking the full ingredient list provided on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna to make your skincare journey as seamless as possible.